How To Cancel Your Crunchyroll Membership/Subscription: A Complete Guide!

Crunchyroll has established itself as a leading platform for anime enthusiasts, offering a vast library of series and films.

While many users enjoy the extensive content available through their subscriptions, there may come a time when it becomes necessary to cancel a membership or even delete a user profile.

This guide aims to provide clear and comprehensive instructions on how to navigate these processes, covering various scenarios and addressing potential issues that subscribers might encounter.

How to Cancel Your Crunchyroll Membership

The process for canceling your Crunchyroll membership depends on how you initially signed up and how you are currently billed. It is important to follow the correct steps for your specific situation to ensure a smooth cancellation and avoid any unintended charges.

Canceling When Billed Directly by Crunchyroll

If you subscribed to Crunchyroll directly through their website using a credit card or PayPal, the cancellation process is managed through the Crunchyroll website itself .

It is important to note that canceling a membership billed directly by Crunchyroll can only be done via the website and not through the mobile app .

This means that users who primarily access Crunchyroll through their phones or tablets will need to log in to the website on a computer or mobile browser to manage their subscription.  

To cancel your membership under this scenario, follow these steps:

1. Begin by logging into your Crunchyroll account on the official website.
2. Once logged in, navigate to your account settings. This is typically found by clicking on your profile picture in the upper right corner and selecting “Settings” or “My Account.” Within the settings menu, look for an option like “Membership Info” or “Subscription”.  
3. On the “Membership Info” page, you should see details about your current subscription plan. Look for a button or link labeled “Cancel Subscription”.
4. After clicking “Cancel Subscription,” you may be directed to another page asking for confirmation. Scroll down to the bottom of this page, where you should find another button that says “Cancel Membership”.  
5. Clicking this final “Cancel Membership” button will initiate the cancellation process. A confirmation message will then appear on your screen, certifying that your membership has been successfully canceled.  

It is crucial to look for this confirmation message as it serves as proof that the cancellation has been processed. If this message does not appear, it is advisable to repeat the steps or contact Crunchyroll support to ensure the cancellation went through.

Upon successful cancellation, you will continue to have access to Crunchyroll’s premium content until the end of your current billing cycle. After this period, your premium benefits will cease, and you will not be charged again.

This applies even to users who are on a free trial; if canceled before the trial ends, access will continue for the remainder of the trial period without incurring any charges.

Canceling Through PayPal

For users who have their Crunchyroll membership billed through PayPal, the cancellation process is slightly different. In this case, you will need to manage your subscription settings directly through your PayPal account.

Crunchyroll recommends turning off the auto-renewal option within your PayPal account to prevent future charges.

This is an important step to ensure that even if you have initiated a cancellation on Crunchyroll’s website (if that option was available for PayPal users), the recurring payments through PayPal are also stopped.  

Here are the steps to cancel your Crunchyroll membership if you are billed through PayPal:

1. Begin by logging into your PayPal account on the PayPal website.
2. Once logged in, navigate to your account settings. This is typically found by clicking the gear icon in the top right corner.
3. Within the settings menu, click on the “Payments” tab.
4. Under the “Payments” tab, you will find an option labeled “Manage Automatic Payments” or similar. Click on this.
5. This will display a list of all your automatic payments set up through PayPal. Find “Crunchyroll” in this list.  
6. Select “Crunchyroll” from the list. This will take you to a page with the details of your automatic payment agreement with Crunchyroll. Here, you should find an option to cancel the agreement or turn off auto-renewal . Follow the prompts to complete the cancellation.  

Similar to direct cancellations, you will typically retain access to Crunchyroll’s premium features until the end of your current billing cycle.

Even after canceling through PayPal, you always have the option to resubscribe to Crunchyroll at a later date if you wish to resume your premium access .  

Canceling Through Google Play

If you purchased your Crunchyroll membership through the Google Play Store on an Android device, you will need to cancel your subscription directly through the Google Play platform. You will see the following message on your Membership info.

Crunchyroll does not have the ability to manage subscriptions that are billed through third-party app stores like Google Play. Therefore, attempting to cancel through the Crunchyroll website in this scenario will not be effective in stopping your Google Play payments.

In order to cancel the subscription in this scenario, look for the “Subscriptions” section within the Google Play Store app or website. You can usually find this by opening the Google Play Store app, tapping on your profile icon (usually in the top right corner), and then selecting “Payments & subscriptions” followed by “Subscriptions.”

From there, you should be able to find your Crunchyroll subscription and manage it, including the option to cancel.  

For more detailed instructions, it is best to refer to Google’s official help documentation on how to manage subscriptions on Google Play. This will provide the most accurate and current steps for canceling your Crunchyroll membership if it was purchased through this platform.

Remember that any cancellation initiated through Google Play will typically take effect at the end of your current billing period.  

Alternatively, there is also the option of cancelling through the Crunchyroll app. However, check that information first.

Canceling Through Roku

If you subscribed to Crunchyroll through the Roku Channel, your membership is managed through your Roku account, and you will need to cancel it via the Roku platform.

Just like with other third-party billing methods, Crunchyroll cannot directly manage or cancel subscriptions purchased through Roku .  

There are a couple of ways to cancel your Crunchyroll subscription if it’s billed through Roku:

1. Via the Roku Website:
   • Go to https://my.roku.com/account/subscriptions in a web browser .  
   • Sign in to your Roku account if prompted.
   • Select “Manage your subscriptions” .  
   • Find the “Crunchyroll Channel” under “Active Subscriptions” .  
   • Select “Turn off auto-renew” .  
   • You may be asked to choose a cancellation reason. Select one and then click “Continue to cancel” to complete the process .  
2. Via Your Roku Device:
   • Press the “Home” button on your Roku remote .  
   • Navigate to the Crunchyroll channel in your channel grid and highlight it .  
   • Press the “*” (Star) button on your remote to open the options menu .  
   • Select “Manage subscription” .  
   • Choose “Cancel subscription” .  
   • Confirm your cancellation by selecting “Cancel subscription” again if prompted .  
   • You may see a message indicating how long you can continue to access the content. Select “Done” to finish .  

If you encounter any difficulties canceling through Roku, it is recommended to contact Roku support directly, as they have the necessary tools and access to help resolve any account or billing issues related to subscriptions purchased through their platform.  

Canceling Through Amazon Prime Video

If you subscribed to Crunchyroll as an add-on channel through Amazon Prime Video, you must manage your subscription through your Amazon account. Canceling through the Crunchyroll website will not terminate your Amazon-billed subscription.  

Here are the steps to cancel your Crunchyroll subscription if it was purchased via Amazon Prime Video Channels:

1. Log in to your Amazon account on the Amazon website or through the Amazon Prime Video app.  
2. Navigate to your account settings. This can usually be found under “Account & Lists” and then selecting “Memberships & Subscriptions” or “Your Subscriptions.” Alternatively, you might find it under “Manage Your Prime Video Channels” and then “Prime Video Channels.”  
3. Look for the Crunchyroll subscription in the list of your active subscriptions or channels .  
4. Next to the Crunchyroll subscription, you should find an option to “Cancel Channel,” “Unsubscribe,” or “Manage Subscription.” Click on this.  
5. Follow the on-screen prompts to confirm your cancellation request. You may be asked to confirm again to finalize the process.

Once you have successfully canceled, you will typically see a confirmation message indicating the date your access will end.

Similar to other services, you will usually have access to Crunchyroll through Amazon Prime Video Channels until the end of your current billing cycle.

It’s important to note that canceling your subscription does not usually generate a refund for any previous subscription charges.

Other Possible Scenarios While Canceling Your Membership

Users may sometimes encounter certain issues or messages when attempting to cancel their Crunchyroll membership. Understanding the reasons behind these scenarios can help in resolving them effectively.

I Can’t See the Cancel Option

Sometimes, when trying to cancel a Crunchyroll membership, users might find that the expected “Cancel Subscription” option is missing from their account settings . There are several reasons why this might occur:  

• Pending Transaction: If there is a payment currently being processed on your account, the option to cancel might be temporarily unavailable. In such cases, it is advisable to wait for the transaction to complete and then check again. If the issue persists, contacting Crunchyroll customer support via the chatbot (usually found in the bottom right corner of their help pages) for assistance is recommended.  
• Payment Method: As previously discussed, if you used a payment method other than a direct credit card or PayPal subscription through the Crunchyroll website (such as iTunes/Apple, Roku, or Amazon), the cancellation must be initiated through their respective platforms. The cancel option will not appear on the Crunchyroll website in these instances. Users should refer to the specific instructions for their billing platform outlined earlier in this guide.  
• Incorrect Login Credentials: It is essential to ensure that you are logged into the correct Crunchyroll account associated with your premium subscription. Sometimes, users might have multiple accounts with different email addresses, and they might be logged into a free or inactive account where the cancel option would naturally not be present. Double-checking the email address you are logged in with is crucial.  
• Direct Billing Issues: If you subscribed directly with a credit card or PayPal on the Crunchyroll website and still cannot find the cancel option, you should reach out to Crunchyroll customer support directly through their chatbot. When contacting support, be prepared to provide them with relevant information such as screenshots of any charges, receipts, details of your payment method (last four digits, expiration date, brand for credit cards; transaction or agreement ID for PayPal), the dates and amounts you were billed, and the email address linked to your subscription. This information will help them locate your account and assist with the cancellation process.

You Can’t Cancel Your Subscription Now Message

Another message that some users might encounter when trying to cancel is “You may not cancel your membership at this time”. While the exact reasons for this message are not always explicitly detailed, it often indicates a temporary issue preventing cancellation.  

One common reason for this message could again be a pending transaction on your account. If a payment is currently being processed, the system might temporarily block any cancellation requests. In such cases, waiting for a short period and trying to cancel again might resolve the issue.  

If the message persists, it could also indicate other underlying issues with your account that require attention from Crunchyroll support. It is advisable to contact Crunchyroll support via their chatbot if you encounter this message and are unable to proceed with the cancellation.

They will be able to investigate your specific account status and provide guidance on how to resolve the issue.

I Still Got Billed After Canceling

It can be frustrating to continue receiving charges from Crunchyroll after you believe you have successfully canceled your membership. Here are a few potential reasons for this and steps you can take:  

• Multiple Accounts: One common reason for continued billing is that you might have accidentally created more than one Crunchyroll account at some point . The cancellation might have been completed on one account, while another with an active subscription is still being billed. You should try to think of any other email addresses you might have used to sign up for Crunchyroll and log in to check their subscription status .  
• Delay in System Update: Although less common, there might be a slight delay in the cancellation being fully processed and reflected in the billing system. Check your email for a cancellation confirmation from Crunchyroll, which should include the date your cancellation was processed. If you continue to be billed significantly after this date, you should contact support.
• Failure to Cancel Third-Party Billing: If you initially subscribed through a third-party platform like Google Play, Roku, or Amazon Prime Video, you must ensure that you have canceled the subscription through their respective services . Canceling on the Crunchyroll website alone will not stop the billing from these third-party providers. Refer back to the relevant sections of this guide for instructions on how to cancel through these platforms.  
• Contact Crunchyroll Support: If you have confirmed that you only have one account, you have a cancellation confirmation email, and you were not billed through a third party, but you are still being charged, it is imperative to contact Crunchyroll customer support immediately . To help them resolve the issue quickly, you should provide them with as much information as possible, including:  
  • A screenshot of the charges .  
  • A receipt if you have one .  
  • The payment method that was billed .  
  • The dates and amounts of the charges .  
  • The email address associated with your Crunchyroll subscription .  
  • If you paid with a credit card, the last four digits, expiration date, brand (Visa, Mastercard, etc.), and billing zip code .  
  • If you paid through Google Play, your Google Order ID (which usually starts with GPA.) .  
  • If you paid through PayPal, your Transaction ID and Agreement ID .  
  It is important to note that Crunchyroll may not be able to directly manage or trace subscriptions billed through iTunes (Apple) or Roku. If you were billed through these platforms and are still experiencing issues after canceling on their end, you should also contact their respective support teams for further assistance . However, Crunchyroll support can still help check if there is an active subscription under any other email addresses you might have used .  

How to Delete Your Crunchyroll Profile

Deleting your Crunchyroll profile (which essentially means deleting your entire Crunchyroll account) is a permanent action and is distinct from simply canceling your subscription. It is crucial to understand the implications before proceeding with account deletion.

Understanding Crunchyroll Profile Deletion

When you delete your Crunchyroll account, this action is irreversible, and you will permanently lose access to all your account activity, preferences, and associated information. This includes your:  

• Watchlists .  
• Watch history .  
• Playhead positions (where you left off in videos) .  
• Any other user-generated content or preferences saved to your account .  

Furthermore, deleting your Crunchyroll account does not automatically cancel your subscription.

If you have an active premium membership and you delete your account without first canceling your subscription, you may continue to be charged.

Therefore, it is essential to cancel your subscription before initiating the account deletion process if you wish to avoid future charges.

If your primary goal is just to stop your Crunchyroll membership but you think you might want to return to the service in the future, it is generally recommended to simply cancel your subscription instead of deleting your account.

Canceling the subscription will stop future billing, and if you decide to resubscribe later, your profiles, viewing preferences, and other data will still be waiting for you.

Account deletion is a more drastic step intended for users who are certain they do not want to use the service again and want to remove their data.

Steps to Delete Your Crunchyroll Profile (Account)

Currently, the primary method for permanently deleting your Crunchyroll account and all associated information is through the Crunchyroll mobile app. Here are the steps to follow:  

1. Open and log in to the Crunchyroll App on your mobile device .  
2. Navigate to the “Account” section within the app. This is usually found in the bottom navigation menu or within a profile settings area.
3. Within the “Account” settings, look for an option like “Delete My Account”. Tap on this option.  
4. You will likely be presented with a confirmation screen explaining the consequences of deleting your account. Read this information carefully to ensure you understand what will happen. If you wish to proceed, tap “Continue” or a similar button to submit your deletion request .  

Once you have submitted your deletion request, it will take some time for Crunchyroll to process it fully. You may receive an email with additional steps or confirmation of your deletion request.

It is important to follow any instructions provided in such emails.  

As a reminder, always cancel your Crunchyroll subscription before you delete your account. Failure to do so may result in continued charges even after your account is deleted.

You can find instructions on how to cancel your subscription in the earlier sections of this guide.  

For users in specific regions like the UK & EU, United States Covered States, and Brazil, Crunchyroll provides links to privacy request forms for exercising data privacy rights. They are listed below –

• UK & EU: GDPR Privacy Request Form
• United States Covered States: Privacy Request Form
• Brazil: LGPD Privacy Request Form

If you are located outside of these regions and wish to submit a rights request, you can contact Crunchyroll’s Support Team for further assistance